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Introducing Video Teller from BancorpSouth

Experience a new way to bank. BancorpSouth Video Teller Machines (VTMs) pair the conveniences of a traditional ATM with the ability to speak with a live teller on video and complete transactions without the need to use your debit card. Video teller service is available Monday-Thursday 7:00 a.m. - 5:00 p.m. CT and Friday 7:00 a.m. - 6:00 p.m. CT. (ATM functions are available 24/7.)


FIND A VTM


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How to Use

VTM - To utilize a video teller machine and the functionality it offers, follow the on-screen prompts to speak with a live teller via two-way video during video teller service hours.

ATM - VTMs are fully functioning ATMs. If you would like to use the traditional ATM, simply insert your debit card and complete your desired transaction as normal.



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Speak With a Live Teller


Person outlined in green with a yellow headset


Video tellers act as an extension of the staff at your local branch. They can conduct transactions, answer questions and provide assistance via two-way video.

Deposit Cash & Checks


Check deposit icon in green and yellow


Easily deposit cash or checks without the need for a deposit slip or your debit card. Simply show the video teller your photo ID to complete your deposit.

Cash
Checks


Green paper money and yellow coins icon


Cash checks down to the penny. VTMs are equipped with a coin dispenser!

Withdraw
Cash


Withdrawal icon with green money and a yellow machine


No debit card? No problem. To withdraw custom cash amounts, speak with a video teller & show your photo ID. VTM cash withdrawals are not limited to traditional ATM denominations.

Make Loan
Payments


Loan payment icon in yellow and green


Make cash or check payments to select BancorpSouth loan accounts.

Transfer Money Between Accounts


Money sign with gears and arrows surrounding it


Quickly transfer money between your existing BancorpSouth checking and savings accounts.



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Frequently Asked Questions (FAQs)


What is a Video Teller Machine (VTM)?

VTMs pair traditional ATM functionality with the ability to complete transactions without the need to use your debit card by speaking with a live teller on video.


What are the hours for VTMs and ATMs?

Video teller service is available Monday-Thursday 7:00 a.m. - 5:00 p.m. CT and Friday 7:00 a.m. - 6:00 p.m. CT. Traditional ATM functions are available 24/7.


Can I still use a VTM as a traditional ATM?

Yes. All VTMs offer the ability to be used as traditional ATMs. Simply insert your debit card to access the ATM functions you’re already accustomed to using.


What happens if I visit a VTM when video teller service is unavailable?

If you visit a VTM during non-business hours, you will not be presented with the option to speak with a video teller. Instead, you will be prompted to insert your debit card to begin a traditional ATM transaction.


Are VTMs replacing drive-thru or in-branch service?

No. Video tellers act as an extension of the staff at your local branch. VTMs are not replacing existing service options. They are meant to enhance the services offered at your local branch or traditional ATM location.


Who can I contact if I need assistance using a VTM?

If you need assistance using a VTM, simply follow the on-screen prompts to speak with a live video teller, who will be glad to give you a tour and walk you through your first transaction.


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Questions?

Call us at 1-888-797-7711.

Monday-Friday 7:00 a.m - 8:00 p.m. | Saturday 7:00 a.m. - 5:00 p.m. (All Times Central)


Visit your local BancorpSouth branch.

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