FREQUENTLY ASKED QUESTIONS

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  • Online Banking includes information for mortgage loans. To view detailed information, click the mortgage loan number. This carries you to another page detailing the mortgage loan.
    The direct website is www.bxsmortgageservicing.com

  • We do allow transfers from your checking account to most loan types. To verify this can be done, please click the transfer icon in the toolbar and on the "TO Account" drop-down menu, your loan number will be listed if we allow a transfer to be made to your loan.
    If your loan is not already added to your Online Access, go to the Profile Menu within online banking and select Customer Service.  Can Add Account and select the account you wish to add to your online banking. After it has been added, you may make transfers for your payments.
    You can also pay your mortgage online. If you have not signed up, visit bancorpsouth.com. After enrolling in online banking, click the loan account and you can access your loan and make a payment.

  • Yes, go to the Transfer Icon on the tool bar and select Internal Transfers. You can select the frequency you want the transfer to take place between your accounts. Transfers may be added, edited, or deleted at your discretion

  • No, you are not able to view what made up a deposit online. You may call us at 1-888-797-7711 and we would be glad to provide any information that you need.

  • VISA for Students** Start building your credit history with a BancorpSouth Credit Card! No annual fee Prime* + 13.65% Annual Percentage Rate on Purchases Prime* + 19.65% Annual Percentage Rate on Cash Advances Optional overdraft protection for BancorpSouth checking accounts Automatic payment draft option Customer-selected PIN (Personal Identification Number) for ATM access to cash Online Access More Benefits at www.visa.com/student Online Budget Calculators Financial Tips & Planning Special Discounts from Leading Online Retailers **All accounts subject to standard credit approval policies. Applicants must be of legal contractual age and be enrolled in an accredited two year or four year college or university. Our minimum credit limit is $500.

  • You may close your account inside any BancorpSouth branch or if it is more convenient, you may mail or send in a signed letter to our Customer Service Center. Please include your name, address, account number, phone number and your signature on the letter. Fax the request to: 662-678-7263 or mail to: 2910 West Jackson St., Tupelo, MS 38801 or scan and email to: customer.service@bxs.com If you have a balance remaining in your account, we can mail an official check to you for the balance. There is an official check fee of $6.00 which can be deducted from your balance. Please inform us of your current address. If there is a balance due on your account, you may send your signed letter requesting the account be closed along with a check, official check or money order to: BancorpSouth, Customer Service Center, 2910 West Jackson St. , Tupelo, MS 38801 If your account is closed within 90 days of opening, it is subject to and Account Closure Fee of $25.

  • In order to wire funds to your account from any bank within the United States, you will need to provide the sending bank with our ABA wire number 084201278. You will be required to provide your account name, account number, and amount of funds to wire. Your account will be charged an incoming wire fee as well as the sending bank may charge a fee.

  • There are many ways you can withdraw funds from your account, including: Teller withdrawals Online Banking - allows you to pay bills and transfer funds between accounts. Cash withdrawals from any BancorpSouth ATM's or other banks ATM's (At non-BancorpSouth ATM's, there is a fee) Telephone transfers between your BancorpSouth accounts using Infoline (no charge, using Infoline option to transfer funds) or speaking with a Customer Service Representative ($5.00 fee) Transfers through BancorpSouth's ATM's. MasterMoney card purchases at participating merchants. Scheduled transfers Transfers through Mobile Banking. Cash Advances at other banks using your BancorpSouth MasterMoney card (any Mastercard™ accepted institutions)

  • After accessing your online banking, click on the Profile Menu, Customer Service, and Request to Add Account. You may add additional accounts that you own to your online banking here.

  • Call 1-888-797-7711, press 1,1,1: *A Personal Identification Number must be set up on your account to gain access to Infoline. Enter your account number Enter your Infoline Personal Identification Number The system will voice your balance and the last deposit on your account. Listen to the menu options to gain access to additional account information