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FREQUENTLY ASKED QUESTIONS

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  • Q

    Can I pay bills from more than one checking account?

    Yes. To add a secondary account to Bill Pay please contact customer service at 888-797-7711 and press option 1 then 6. Bills cannot be paid directly from a savings account.

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  • Q

    How can I sign up for Electronic Billing through my Online Banking?

    After logging in to Online Banking, go to "Bill Pay". All of your Billers are listed on the left side of the page. Next to the Biller's name, there are icons to let you know if this biller offers the E-Bill option. To sign up, click on the Bill icon and follow the steps provided. If you wish to cancel an E-Bill, go to "Manage My Bills". Select the Biller name, then click on "Stop an E-bill".

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  • Q

    How long does it take a payee to receive a payment?

    Some billers can be paid electronically while others have to be mailed a physical check. Checks that are mailed will take longer to process and an average mail time is used to determine the pay date. When you enter an amount for the payment, Bill Pay Service automatically displays the earliest date you can select for the company or person to receive the payment. You can either accept this date or change it to a later one.

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  • Q

    How long does it take to be set up for Bill Pay?

    Your Bill Pay application is processed immediately and you can then begin using Bill Pay at that time.

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  • Q

    Is there a charge for stopping a bill pay payment?

    There is no fee to place a stop payment for a BillPay payment that is lost in transit, otherwise there is a fee of $36 to place a stop payment.

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  • Q

    What is Bill Pay?

    Bill Pay is an online service which allows you to pay your bills online. To pay your bills online, you simply add the companies and people you want to pay. You can pay virtually anyone in the United States that you would normally pay by check or automatic debit. No more writing out checks and sending them through the mail. You can receive some of your bills electronically through Bill Pay Service . We have established relationships with hundreds of billers nationwide, and these billers can send you an electronic version of your bill through Bill Pay Service . These electronic bills contain the same information included in the printed bills that the biller mails to you.

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  • Q

    When I click on Bill Payment my screen goes back to the login screen. How do I fix this?

    Check your browser settings and ensure that you have enabled 3 party cookies.

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