VIEWING: Personal

FREQUENTLY ASKED QUESTIONS

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  • Q

    An automatic draft has cleared my account that is not authorized, how can I get this returned?

    Please contact us at 1-888-797-7711, press 1,0 and a representative will be glad to see if the draft can be returned as an unauthorized transaction on your account.

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  • Q

    Bank Holidays

    New Year's Day - Monday, January 2, 2017 
    Martin Luther King Day - Monday, January 16, 2017 
    *Presidents' Day - Monday, February 20, 2017 
    Memorial Day - Monday, May 29, 2017 
    Independence Day - Tuesday, July 4, 2017 
    Labor Day - Monday, September 4, 2017 
    Columbus Day - Monday, October 9, 2017 
    Veterans Day - Saturday, November 11, 2017 
    Thanksgiving Day - Thursday, November 23, 2017 
    Christmas Day - Monday, December 25, 2017

    *Coastal Divisions celebrate Mardi Gras Day (Tuesday, Tuesday, February 28, 2017) rather than Presidents' Day.

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  • Q

    Can a Businessite Online Account have Online Statements?

    Yes

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  • Q

    Can a customer purchase foreign currency from BancorpSouth?

    Any BancorpSouth location can order foreign currency. Please contact the branch for details and amount of time needed to order.

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  • Q

    Can I reopen a closed account?

    After a period of time, the account is purged from our system. If the account was closed recently, please check with your local branch to see if the account can be reopened.

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  • Q

    Can I use Quickbooks with online banking?

    Yes, you can download transaction information and schedule payments and transfers from within Quickbooks.

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  • Q

    Can I use Quicken or Microsoft Money with Online Banking?

    Yes. You can download your account activity using either Quicken or Microsoft Money. You can even access your account information and pay bills directly through your Quicken software using Online Banking through Quicken. To establish a PFM pin for third party access, please call 1-888-797-7711 and speak to an Online Specialist.

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  • Q

    Can my minor child have a checking account?

    Yes, BancorpSouth does allow a minor to have an account as long as it is a multiple-party account and a parent or guardian (over the age of 18, 19 in Alabama) is a joint owner of the account.

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  • Q

    Can the bank notarize documents?

    Yes, each branch does have a notary public. Please call or stop in for fees and availability.

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  • Q

    How can I change the account my bill pay fee is being deducted from?

    Please call 1-888-797-7711,1,6 and speak with a Customer Service Representative. They will be glad to assist you with this change.

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