FREQUENTLY ASKED QUESTIONS

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  • Foreign paper currency can be deposited.  Funds will not be immediately available.  The funds will have to be sent off for exchange and length of time can vary. Foreign coin cannot be deposited or exchanged.

  • Yes.  Personal checking and savings accounts can be opened online. - Go to our homepage, www.bancorpsouth.com - Click on Apply for an account link under the Login to Online Banking section. - Select the type of account you would like to open. If you experience any difficulties, please contact us at 1-888-797-7711 and press 1, and 6. An online specialist will be glad to assist you.

  • Although all information is secured with two-factor authentication and encrypted in local storage, it is recommended that the Mobile Banking application be deleted from the phone before recycling. The process for deleting applications from the mobile phone will vary by model.

  • No, these account types cannot be set up for Online Access.   Withdrawals on these types of accounts are limited and therefore we cannot add to online banking due to transfer options available. 

  • We do not have a Swift Code. All wires must be received in US dollars through a US corresponding bank. The wiring instructions are the same for all foreign and domestic wires. The ABA wire number is 084201278.

  • You can login and access your Turbo Tax account by visiting https://www.turbotax.com/

  • Please call a Customer Service Representative and we can update your address over the phone or you can request this change through online banking. Our toll free Infoline hours (1-888-797-7711) are 7 AM until 8 PM weekdays and from 7 AM until 5 PM on Saturdays. 

  • Please go the website listed below.  Click on "Contact" to find a sales representative in your area. www.bxsef.com

  • To access the BancorpSouth Whistleblower and Unethical Conduct Reporting Policy, please click here.

  • Under Account Summary, select the account you want to view activity on by clicking on the account name or you can select view activity from the top of the page and choose which account to view. The transaction screen will display. Any check under the check column that has a check image beside it, you can view the image of the check. You can also print images of checks if needed.