VIEWING: Personal

FREQUENTLY ASKED QUESTIONS

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  • Q

    Can I access my account information on my iPad?

    Yes. Go to the App Store on your iPad and do a search for BancorpSouth. We have an app listed there specifically for the iPad. If you have any problems using the app, please call 1-888-797-7711 and we would be glad to assist you.

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  • Q

    Can Mobile Banking be accessed without a User ID and password?

    For security reasons, Mobile Banking requires you to enter the User ID and Password with every login.

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  • Q

    Can someone intercept my Mobile Banking transactions?

    No. 128 bit SSL encryption is used to protect your information as it travels from your mobile device to the bank. The 128 bit SSL encryption technology is the same encryption that is used to protect internet traffic for secure web application.

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  • Q

    How can I be sure Mobile Banking is safe if someone steals my phone?

    Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.

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  • Q

    How do I learn more about Text Banking?

    Click on the link below http://www.bancorpsouthonline.com/home/personal/checking/other/mobile_banking/text_banking

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  • Q

    How do you end a Mobile Banking session on an iPhone?

    New procedures

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  • Q

    I have closed my accounts with BancorpSouth. Do I need to also remove Mobile Banking from my phone?

    It is recommended that you remove, then reinstall the Mobile Banking application from your mobile phone. The process for deleting applications from the mobile phone will vary by model.

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  • Q

    What if I lose my mobile phone?

    Notify BancorpSouth immediately. An Online Banking representative can perform the clear contents functionality on your behalf if the device is lost or stolen. Keep in mind that the Mobile Banking application cannot be accessed without your login credentials. If you cannot contact us, follow the instructions below for "Lost Device" to delete all content on the Mobile Banking application. 1. Login to Online Banking and click on Mobile Banking. 2. Select the device that has been lost and select "Disable this Mobile Device". 3. Click continue to confirm.

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