FREQUENTLY ASKED QUESTIONS

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• Q

  Does BancorpSouth Subordinate (mortgage loans)?

  No, we do not. If the loan is an Equity Credit loan, please refer to the loan officer over that account.

• Q

  I received a tax bill and need to mail the bill to BancorpSouth. What address do I send to?

  BancorpSouth Bank Attn: Tax Department PO Box 4240 Tupelo MS 38803-4240

• Q

  On the Mortgage Loan website, can the User ID be changed after the access has been set up?

  No, at this time we do not have the option to change an ID. You may change the password only.

• Q

  What is the address for Mortgage Insurance to mail claims or an insurance bill?

  BancorpSouth Attn: Escrow Department PO Box 4240 Tupelo, MS 38803-4240 Fax number is 662-678-8198

• Q

  What is the cut off time to make a mortgage payment online?

  5:00 PM on business days.