VIEWING: Insurance

Symposium Speakers

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Natalie Phelan, Special Agent, Federal Bureau of Investigations (FBI)

Natalie A. Phelan is a 17 year veteran of the Federal Bureau of Investigation. Phelan began her FBI career in the San Francisco Division where she was assigned to a Safe Streets Violent Gang Task Force and investigated a number of crimes focusing on violent gangs, crime of violence, and the apprehension of violent fugitives.

Phelan was transferred to the New Orleans Division in 2006, and has served on the Louisiana Joint Terrorism Task Force (JTTF) since that time.

Phelan’s responsibilities include the coordination of special events in and around the New Orleans region. During planning for the 2013 National Football League Super Bowl in New Orleans, Phelan served as the case agent and law enforcement coordinator. Phelan currently serves as the FBI’s Crisis Management Coordinator for the state of Louisiana.


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John Dempre, Captain, East Baton Rouge Sheriff's Office (EBRSO)

For over 18 years, John Dempre has been a Law Enforcement professional. After studying Criminal Justice at South West Mississippi Community College and Southeastern Louisiana University. John Dempre graduated first in his class from the Louisiana State University P.O.S.T. Basic Training Academy #137. John Dempre Started his career in 1998 with East Baton Rouge parish Sheriff’s Office. While at the Sheriff’s office John Dempre has worked in the following divisions; Parish Prison, Detective Narcotics, Uniform Patrol, Communications, Commander SWAT and Firearms Training Unit.

John Dempre specializes in providing instruction on Active shooter response, building clearing techniques as well as firearms manipulation.

John Dempre currently serves as an appointed member of the Louisiana P.O.S.T. council firearms committee. John Dempre as well as other members research and test all training related to firearms with the goal of building proficiency to minimize risk to the officer as well as the public.


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Jeff McKee, Protective Security Advisor, Department of Homeland Security (DHS)

Jeff McKee serves as the Protective Security Advisor (PSA) Baton Rouge District, which encompasses the central, southwest, and northern parishes of Louisiana. Mr. McKee supports homeland security efforts, serving in an advising and reach-back capacity to state Homeland Security Advisors. He contributes to the development of the national risk picture by assisting with the identification, assessment, monitoring, and minimizing of risk to critical assets at the local level. As a PSA, Mr. McKee coordinates, and performs vulnerability assessments for local critical infrastructure and assets, and acts as a physical and technical security advisor to Federal, State, and Local law enforcement agencies.

Mr. McKee is a 21 year military veteran, retiring from the Army 5th Special Forces Group (Airborne) in 2004. Following his military career, Mr. McKee spent 9 years as a civilian Port Security Specialist in the United States Coast Guard (USCG) New Orleans supporting the Maritime Transportation Security Act by assisting facilities with security plans, conducting assessments, and maintaining port-wide Area Maritime Security Committees along the Mississippi and the Western Rivers.

Mr. McKee completed his undergraduate degree in transportation security at American Military University and a post graduate degree in Homeland Security Studies at Tulane University. Additionally, he is a Certified Protection Professional, board certified in security management through ASIS International.


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Dorinda Folse, Area Director, OSHA

Dorinda is a 1986 graduate of the University of Southern Mississippi. She began working for the Occupational Safety and Health Administration (OSHA) in 1991 as an Industrial Hygienist in the Baton Rouge Area Office (BRAO). She served as the Compliance Assistance Specialist for three years and as the Assistant Area Director for a year before becoming the Area Director of the Baton Rouge Area Office in 2008.


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Andy Impastato, Vice President of Legal & Compliance, BXSI

Andrew “Andy” Impastato serves as Vice President of Legal & Compliance where he is responsible for providing guidance and direction on all laws impacting the insurance industry. He also frequently handles general corporate work on behalf of his organization.

Mr. Impastato concentrates on employee benefits matters, including compliance with federal and state employment laws as well as ERISA, COBRA, HIPAA and the Affordable Care Act. Prior to joining the BancorpSouth Insurance Services team, he served as Manager of Legal Operations for Blue Cross & Blue Shield of Mississippi.

Mr. Impastato has been practicing law for over thirteen years and has a history of providing legal and compliance advice on employee benefits matters, including all aspects of health and welfare plan administration. He has also has experience with a broad range of general employment law issues.

Mr. Impastato is a member of the American Bar Association, its Section on Labor and Employment Law and its Joint Committee on Employee Benefits. He is also a member of the Mississippi Bar Association, Mississippi Corporate Counsel Association and the Council of Insurance Agents & Brokers’ Legal Counsel Working Group.

Impastato holds a Bachelor of Arts degree from Mississippi State University and a Juris Doctor degree from Mississippi College School of Law.

A native of Metairie, Louisiana, Impastato, his wife and their children live in Jackson, Mississippi.


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Julia Kramer, EVP & Chief Organizational Performance Officer, BXSI

Julia Kramer has over 25 years of executive-level leadership, organizational development and human resources experience, with specific expertise in leading and managing organizational and behavioral change. In her role at BancorpSouth Insurance Services, she develops and implements growth-oriented strategic programs, processes and systems improving organizational effectiveness, efficiency and change-readiness.In addition, Kramer directs AdvantageHR®, BXSI’s management and human resources consulting practice.

Before joining BancorpSouth Insurance Services, she served as the senior vice president of Leadership & Management Resources at the Council of Insurance Agents & Brokers where she directed their leadership program and educational foundation. In a previous role, she was the vice president of Human Resources at Dental Benefit Providers, a UnitedHealth Group company.

Kramer holds a bachelor’s degree in psychology from the University of North Carolina-Greensboro, a master’s degree in human resources management from Marymount University, is an HRCI-certified Senior Professional in Human Resources (SPHR) and a SHRM-certified Senior Certified Professional (SCP.)


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Joseph Booth, Principal, Thompson Booth LLC

Joseph Booth is Founder and Chief Executive Officer of Thompson Booth, LLC, a consultant firm specializing in research and enterprise solutions in continuity of operations and organizational resilience. His clients include Fortune 500 businesses and the United States government. He is most recently the Executive Director of the LSU Stephenson Disaster Management Institute. Working with the state of Louisiana and others, he built and opened the Louisiana Business Emergency Operations Center, a highly acclaimed model of public/private sector partnering for disaster survival and community resilience. Booth was appointed to the Partnership for Recovery, Japan Task Force, and twice traveled to Japan for meetings with senior government and private sector leaders, and contributed to the Task Force report. Recently he was the guest of the Australian Attorney General at their Australian Emergency Management Institute where was a keynote speaker on strategic foresight and also the future of social media in disaster management. Most recently he was in France at the invitation of the French government to speak on disaster recovery and the reconstitution of public safety services. He is a frequent speaker on disaster management and response at national and international forums, and has consulted the United Nations on disaster resiliency.

Under his leadership, LSU began a Center for Business Preparedness focusing on societal resilience through the small and medium sized business community. Booth also oversaw the creation of the LSU Disaster Lab. Booth created and led a cyber-security initiative to close the gap between the private sector and state and local disaster managers and hosted a joint National Guard and LSU cyber range and lab to provide information sharing and analysis for greater awareness and cooperation between critical infrastructure partners and first responders. Booth also led the creation and staffing of a new Transformational Technology & Cyber Research Center at LSU specializing in applied research for the defense, intelligence, homeland security, and disaster management enterprises.

Before coming to LSU, Booth was employed by Northrop Grumman’s Information Technology sector, as a Director of public safety and homeland security accounts to develop business and transition sophisticated capabilities to state and local government customers. He further served as a subject matter expert in matters relevant to state and local governments.

Booth is a former Deputy Superintendent of Louisiana State Police, serving as the Chief of Crisis Response and Special Operations at the rank of Lieutenant Colonel until his retirement. In this capacity he oversaw some of the largest hazardous material responses in U.S. history, led the Louisiana response to the Space Shuttle Columbia disaster, and led responses to Hurricanes Katrina, Rita, and others. Booth also served as chairman of the Louisiana Emergency Response Commission. He was the state program manager of a Department of Defense initiative; the Command and Control Advanced Concepts and Technology Demonstration, a Homeland Security program designed to demonstrate a common civil/military information sharing capability. In addition, Booth led Louisiana’s communications interoperability initiative and formed a multi-state Gulf Coast Coalition to implement an integrated, single architecture for first responders in the multi-state area. Booth led the implementation of the nation’s leading effort in 700MHz technology for public safety communications. Booth was the State’s public safety liaison to the Louisiana Legislature for more than a decade where he represented the interests of State Police and general law enforcement issues. Booth wrote and consulted on thousands of legislative enactments. Booth was the lead of many special projects for the state such as the statewide communications network as well as the Automated Fingerprint System, Child Protection Act, Y2K, and many special events. Booth served in various enforcement capacities including uniformed patrol and detectives, where he distinguished himself. Throughout his career Booth was sought out to lead comprehensive program implementation and corrections which often involved the coordination of resources across numerous jurisdictions and agencies.


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Rhonda Barnat, Managing Director, Abernathy MacGregor

Rhonda Barnat is one of the country’s leading crisis management advisers. As co-head of the firm’s crisis management practice, she has been involved in helping corporations and non-profits through some of their most defining moments and some of the most visible issues of our time. She is a frequent speaker on crisis communications and crisis management throughout the United States and Europe. In addition, she also works with clients in complex mergers and acquisition situations, including proxy contests. Other clients look to her for specialized media and presentation training as part of an overall strategic program. Many national and international insurance companies have selected her and the firm for crisis communications and management in complex situations on behalf of their policyholders.

She has a BA in English Literature from the University of Rochester and a Masters Degree from the University of Michigan.


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Lou Fey, Vice President of Risk Management, BXSI

For over 30 years, Lou Fey has provided claims management for large insurance carriers and brokerage firms. Fey graduated from the University of Cincinnati with a Bachelor of Business Administration with an emphasis in management and economics. Fey also holds the Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Certified Risk Manager (CRM), and Associate in Claims (AIC) designations.

Fey specializes in contract review, coverage, complex claims, mediation, and litigation strategy. Prior to joining BancorpSouth Insurance Services, Fey served as director of major case – construction claims services at Travelers Insurance. Fey joined BancorpSouth Insurance Services in 2007 as Vice President of Risk Management, leveraging his experience to help identify and manage our client’s risk.

Fey currently serves as Chairman of the State of Louisiana Property Casualty Commission, serves on the State of Louisiana Insurance Commissioner’s Advisory Counsel, and on the State Board of the Professional Insurance Agents (PIA) of Louisiana. Fey is Chairman of the PIA’s Governmental Affairs Committee and has spearheaded numerous legislative initiatives with a goal of lowering insurance costs in Louisiana. Fey has given numerous seminars on insurance coverage and related topics, serves as a consultant and expert witness on litigated matters, serves on the AIG Insurance Companies Claims Advisory Counsel, and on the Travelers Services Agency Advisory Counsel. Fey was named Louisiana Insurance Agent of the Year for 2014 – 2015.


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Matthew Kelly, Risk Consultant, AIG

Mr. Kelly is a Risk Consultant with AIG’s Liability Risk Consulting. Mr. Kelly chiefly provides risk consulting services for general liability concerns. He works in-house and with clients to address existing and potential claims and existing and emerging loss drivers. He analyzes issues across the spectrum of third-party liability risk exposure analysis that businesses encounter – product liability, premises liability, general negligence and health, safety & security – building off his experience in litigation. His goal is to assess apparent and latent exposure areas and identify practical solutions for clients, beyond traditional loss control areas.

Prior to AIG Mr. Kelly practiced law for 10 years in the Metro New York area. He focused on general liability defense, including product liability litigation. He represented a diverse array of manufacturers, distributors and retailers both for ongoing litigation and in pre-litigation consultations targeting regulatory, jurisdictional and indemnification concerns. Mr. Kelly’s litigation experience also included general liability defense for clients large and small. His firm often served as outside counsel for the City of New York on claims related to negligent security, construction site accidents, Children’s Services (negligence and §1983), and premises liability. He was also active on commercial cases, particularly those in the New York State Commercial Division.

Mr. Kelly is admitted to the bars of New York, New Jersey, and Connecticut. He has a B.A. from Boston College and earned his J.D. cum laude from Brooklyn Law School.


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Terry Hoyle, Vice President of Loss Control, BXSI

For nearly 30 years, Terry Hoyle has built his career upon progressive experience in the risk management industry. Terry utilizes his knowledge and education to assist companies in the design of environmental, health and safety process strategies to prevent employee injury mishaps, property damage exposures, and internal/external exposures that create a risk to the financial success and overall insurability of their business. Prior to joining BancorpSouth Insurance Services, Terry served for seven years as Gibbs Construction’s Director of Risk Management.

“My ultimate goal is to posture our clients as ‘best-in-class’ companies to enable more favorable insurance pricing, improved operating efficiencies, and overall notable impact to their company culture,” Terry says. “The latter drives better employee morale and ultimately impacts bottom lines positively.”

Terry joined BancorpSouth Insurance Services Inc. as vice president of Loss Control in 2008. He is a certified utility safety administrator, a certified mold remediator, and a certified professional environmental auditor. Additionally, Terry has lent his capabilities to several associations as an active committee member for the Offshore Marine Service Association (OMSA), Associated General Contractors (AGC), South Central Industrial Association (SCIA), Gulf Coast Training and Safety Group (GCTSG) and the Alliance Safety Council, and as a member of the Associated Builders and Contractors Bayou Chapter’s Board of Directors. He has also chaired that chapter’s Safety and Management Education Committee.

Established in the marine, construction, transportation, and utility industries, Terry helps clients reduce direct insurance costs, such as deductibles, and indirect costs, including lost productivity, workplace disruptions, and lost opportunities. He also consults with clients on the day-to-day management of regulatory compliance, which has become a vital asset to clients in an increasingly regulated environment.


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