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Let Us Help Answer Your Questions

Our goal is to make the transition to BancorpSouth as smooth as possible and keep you informed along the way. As with any change, there are questions to be answered. How does this affect me? When will my accounts change? Is my branch closing?

We have included many of these answers in our Frequently Asked Questions. However, we understand that you might still have questions. We are here to help. Please do not hesitate to contact your local branch.

General Information

What does conversion mean and why is it occurring?

FSB has joined the BancorpSouth family. Conversion refers to the necessary changes to our banking systems to ensure that your account information is integrated into the BancorpSouth system.

How does this conversion affect me?

BancorpSouth is in the process of converting FSB accounts to our system. By now, you should have received communications giving you details of that conversion, how it will affect your particular accounts, and if any action is needed. You will now have access to a broader range of financial services and more branch locations that can help make banking easier.

Will FSB change its name to BancorpSouth?

Yes. All locations will be referred to as BancorpSouth Bank. The official name change is expected to occur at the close of business on June 8, 2018. Signage and documents will begin to reflect the change at that time.

Who will I contact if I need assistance with my finances during the conversion of FSB to BancorpSouth and after the conversion is complete?

Before June 9, 2018, continue to use your FSB banking team. Once the conversion is complete, you will also have access to BancorpSouth Customer Service at 1-888-797-7711 from 7:00 a.m. to 8:00 p.m. Monday-Friday, from 7:00 a.m. to 5:00 p.m. Saturday, or visit us at BancorpSouth.com. You may also stop by any of our locations during regular business hours.

 

Deposit Account Information

Will there be changes to my product type?

There may be. You should have received a communication as to how your account will change, if at all. If the communication stated there will be changes, your account will automatically be updated to a BancorpSouth account that has features similar to what you have now. If you have not received a communication in the mail, please contact your local FSB banking team, and they will assist you.

What if I want a different product type for my account?

After reviewing your new product and services information, should you feel a different product would better suit your needs, stop by one of our branches starting June 11, 2018, and we will do our best to accommodate you with the product you prefer.

Will my routing number change? If so, when?

Yes. Your new BancorpSouth routing number is 084201278 and should be used moving forward. Your current routing number will continue to work for existing automatic payments, direct deposits, etc.

When should I begin using my new BancorpSouth ATM/Debit Card?

You may begin to use your new BancorpSouth ATM/Debit Card on June 11, 2018. Your Personal Identification Number (PIN) has not changed. Use the same PIN that you used with your FSB ATM/Debit Card.

Will my deposit accounts continue to be insured by the FDIC?

Yes. Your deposit accounts will continue to be insured by the FDIC. The standard FDIC insurance amount is $250,000 per depositor, per insured bank, for each ownership category. During the first six months after merger your transferred deposits will be separately insured from any accounts you may already have had at BancorpSouth. This period allows you to evaluate your account structure and maximize FDIC insurance coverage.

Will I still have overdraft protection on my personal account?

If you currently have overdraft protection that is tied to a line of credit, it will be converted to BancorpSouth and will remain active. If applicable, you will receive a letter regarding any potential change in terms concerning the specific amount that the overdraft protection will advance.

If your overdraft protection is tied to a savings or checking account, it will convert over to BancorpSouth and will also remain active.

Should I continue to use my current checks and deposit slips from FSB?

If there is NO change to your account number, you may continue using your existing checks and deposit slips until they are gone. When it is time to reorder your checks, you may do so at BancorpSouth.com or your local branch.

If you received notice that your account number will change,

you will receive complimentary new checks with your new BancorpSouth account number and should begin to use those on or after June 11, 2018. For future orders, you will need to reorder checks with your new BancorpSouth account number.

How will checks that I have written from my FSB account prior to conversion be handled? Will they be honored after conversion?

Checks that are in circulation prior to the system conversion should post to your account without a problem.

Will I continue to receive images of my checks with my statements?

Depending on the type of account you had with FSB, you may continue to receive images of your checks with your BancorpSouth statements. Please refer to the BancorpSouth Account Information Statement that was mailed to you with your account conversion information for details.

I currently receive an eStatement notification; will I continue to receive an eStatement notification?

Your eStatement notification will continue through BancorpSouth Online Banking after June 9, 2018.

When will I receive my FSB account statement from BancorpSouth?

The final cutoff for FSB deposit accounts is June 8, 2018, and will be reflective of final activity and balance on FSB systems as of that date.

To provide adequate time for you to get acquainted with your BancorpSouth deposit accounts and make any necessary changes, the monthly product service charge on these deposit accounts will be waived for 30 days (a minimum of at least one statement cycle) after conversion. Accounts converted to E-Business Checking or Business Interest Checking will receive 90 days of waived monthly service charges.

If I have a question about a transaction that occurred before June 11, 2018, who do I contact?

You may call or stop by any of your local BancorpSouth branch locations. A customer service representative will be happy to assist you with questions or concerns. You will also have access to view your transaction history on the FSB Online Banking system until end of business day July 8, 2018.

Will there be a change in the time when transactions post to my account (daily cutoff times)?

The daily cutoff time for BancorpSouth is based on each branch location. Please contact your local branch for specific daily cutoff times.

Will I continue receiving wire transfers to my account?

To ensure that wire transfers are properly credited to your account, you will need to inform the originator of the wire transfer of the following information:

Financial Institution Name - BancorpSouth Bank

Bank Routing Number (ABA number) - 084201278

Your name and account number

I received a communication that I will have a new BancorpSouth account number. Do I need to update any automatic payments, direct deposits, etc. with my new account number?

Yes. If you received notice that your account number will change, you will need to update your account information on any automatic payments, direct deposits, etc. Due to your new BancorpSouth account number, BancorpSouth will send you a set of complimentary new checks with the updated account and routing number that you should begin using on June 11, 2018. If you did not receive a notice, your account number is unchanged.

Will I receive a new debit card, or can I use my existing debit card?

You will receive a new BancorpSouth ATM/Debit Card in the mail prior to conversion. You may begin to use your new BancorpSouth ATM/Debit Card on June 11, 2018. At that time, please destroy your existing FSB ATM/Debit Card. Your FSB ATM/Debit Card will be deactivated on June 11, 2018.

If you haven’t received your BancorpSouth ATM/Debit Card by June 4, 2018, please contact your local branch.

Will the daily limit on my ATM/Debit Card for ATM and point-of-sale transactions change?

With your BancorpSouth ATM/Debit Card, you may withdraw from ATMs up to a maximum of $400.00 (or your available balance if less than $400.00) per card per processing day, and use point-of-sale terminals to purchase goods or services up to a maximum of $10,000.00 (or your available balance if less than $10,000.00).

For additional terms and conditions, please review the BancorpSouth ATM Card and Mastercard Debit Card Disclosure included with your new card.

Will there be any changes to my Certificate of Deposit (CD) or Individual Retirement Account (IRA)?

No. You will keep your current interest rate on your existing CD or IRA. At maturity, you will receive advance notice that your CD or IRA will renew under the terms and conditions offered by BancorpSouth at that time.

Will my CD and IRA account numbers change?

If your CD and IRA account numbers need to change, you will be contacted by BancorpSouth.

Can I withdraw money from my CD prior to the maturity date?

Yes. However, early withdrawal penalties may apply if money is withdrawn before the maturity date.

 

Telephone Banking Information

Will I have access to 24-Hour Telephone Banking?

By June 10, 2018, you will have access to the BancorpSouth 24-Hour Telephone Banking System by calling 1-888-797-7711. From here you can check your account balance, review your transactions, transfer funds, make payments, report lost or stolen cards and more. You will also have access to BancorpSouth Customer Service from 7:00 a.m. to 8:00 p.m. Monday-Friday and from 7:00 a.m. to 5:00 p.m. Saturday by calling this same number.

Will I need a Telephone Banking Access Code?

Yes. Upon the first-time use of this service you will be asked for a 4-digit Telephone Access Code (the temporary access code is the last four digits of the primary account holder’s Social Security Number). After your initial access, please choose the option for “change your telephone access code” and create a new access code for future use.

 

Safe Deposit Box Information

If I have a Safe Deposit Box at FSB, can I keep it?

Yes. You will continue to use your current safe deposit box uninterrupted. At the time of renewal for your safe deposit box, BancorpSouth standard safe deposit box fees will apply. You will receive an annual billing notice informing you of the safe deposit box rate.

 

ATM Information

Can I use a BancorpSouth ATM?

Yes. Effective immediately, you may begin using BancorpSouth ATM machines and not be charged a foreign ATM usage fee. You now have access to more than 240 BancorpSouth ATM locations across the eight states where BancorpSouth operates branches.

 

Branch Location Information

Will my FSB location change?

Beginning June 11, 2018, you will have access to all BancorpSouth locations to conduct your banking needs. Please refer to the BancorpSouth website for a complete list of all BancorpSouth branches in your area: BancorpSouth.com/FindALocation

Will there be a change in daily lobby and drive-through hours?

There are no changes to hours of operation at this time.

 

Online Banking Information

Will I need to re-register for Online Banking?

No. Your online account will be converted from FSB to BancorpSouth Online Banking. Important: Whether you use mobile or desktop online banking now, your initial login to BancorpSouth Online Banking must be through a web browser from a desktop computer or a tablet device.

Personal Online Banking: Upon initial login, use your existing FSB Online Banking service username/ID and the temporary password which will be mailed to you. You will then be asked to accept the BancorpSouth Online Banking Terms and Conditions.

Business Online Banking: Upon initial login, use the FSB Online Banking service username/ID that was provided to you in the mail and the temporary password that was provided in a separate mail piece. You will then be asked to accept the BancorpSouth Online Banking Terms and Conditions.

Can I access BancorpSouth Online Banking from my iPad or tablet?

Yes. By downloading to your device the MyBXS Mobile app from the appropriate app store, you will be able to access Online Banking or by visiting BancorpSouth.com from a browser.

How do I create my security questions within Online Banking?

After successful login, you will be prompted to set a permanent password, security questions and answers. These questions and answers are for your protection and will be used in verifying your account access. If you need to update your security questions, you can do so through the following steps:

  1. After logging in to BancorpSouth Online Banking, go to the Customer Service tab.
  2. Click on the Manage Security Questions in the Personal Information box.
  3. From here you will be able to change or update any of your questions.
  4. Please do NOT use special characters in your answers.

How do I add a checking or savings account to my Online Banking account?

  1. Login to Online Banking.
  2. Go to the far right tab labeled Customer Service.
  3. Look in the Preferences box and click on Manage Account Preferences.
  4. Your current accounts will populate on the next screen.
  5. Under your current accounts, click the Add Account button.
  6. You will be prompted to select which accounts you want to add.

I'm having trouble updating Quicken. Is there something I need to do with your Online Banking system to update it?

Click HERE for information about how to update Quicken. 

Will I continue to have access to my account statement and notices through Online Banking?

Your account statement history WILL NOT transfer to BancorpSouth Online Banking. You may find it beneficial to print or save your existing FSB eStatement documents that you may need to access at a later time. You will have access to FSB Online Banking until July 8, 2018.

 

Bill Pay Information

Will I still be able to pay my bills through BancorpSouth Online Bill Pay?

Yes. By June 10, 2018, you may login to BancorpSouth Online Banking. You will be able to access bill pay from here.

Will my scheduled payments transfer over to BancorpSouth Online Bill Pay?

Yes. Your payee list and scheduled payments will automatically transfer to BancorpSouth Online Bill Pay, so there is no need for you to re-enter the information.

 

Mobile App Information

Where can I download the MyBXS Mobile app?

Once you have logged into BancorpSouth Online Banking and completed the initial set-up process, you will have access to view your account information through our MyBXS Mobile app. The app is compatible with iPhone and Android devices. Visit the appropriate app store for more information.

Important: You must complete your initial login to BancorpSouth Online Banking through a web browser from a desktop computer or tablet device before using the MyBXS app.

How do I access the MyBXS Mobile app?

Once you have logged into BancorpSouth Online Banking through a web browser from a desktop computer or tablet device and completed the initial setup process, you will have access to view your account information through the MyBXS Mobile app. The app is compatible with iPhone or Android devices. Visit the appropriate app store to download.

 

Loan Account Information

Will there be changes to my loan terms or where I make loan payments?

Terms for consumer loans will remain the same. Some variable rate commercial loan customers will receive a change in terms. You can continue to make personal and commercial loan payments at the bank location nearest you. If mailing payments on or after June 8, 2018, please send to the relevant address below:

Commercial/Consumer Loan Payments

BancorpSouth Bank

Post Office Box 789

Tupelo, MS 38802-0789

 

Mortgage Loan Payments

BancorpSouth Bank

Post Office Box 3356

Tupelo, MS 38803

For questions, please contact BancorpSouth Customer Service at 1-888-797-7711 from 7:00 a.m. to 8:00 p.m. Monday-Friday and from 7:00 a.m. to 5:00 p.m. Saturday.

 

Business Account Information

Will I continue to receive a payment notice for my business loan?

Business customers will continue to receive notices on their accounts for payments, rate changes and delinquencies, as applicable.

Will I have access to Business Online Banking and Bill Pay service?

BancorpSouth offers Online Banking access for businesses depending on the products, services and features that your business requires. Customers who need basic access for a singular user will utilize BancorpSouth Online Banking and Bill Pay.

For those that require multi-user access and complex services (such as ACH or wire), Treasury Management communications with instructions will be mailed to you, and a Treasury Management Officer will be in touch to assist in the transition to the appropriate online service.

 

Mortgage Account Information

If my mortgage loan currently has an escrow account, will the balance transfer to BancorpSouth?

Yes. Any funds held in your escrow account will transfer to BancorpSouth as your new loan service provider.

Should I notify my insurance carrier where to send my renewal insurance policy which covers the collateral that secures my loan?

No. Once the servicing transfer is complete, BancorpSouth will send a Mortgage Clause Change Letter to your insurance carrier informing them of the new servicer and where future renewal notices should be sent.

Will I continue to receive a statement for my Mortgage payment?

Yes. BancorpSouth will mail to you a detailed statement for your mortgage account. BancorpSouth Online Banking also allows you to check your balance and due date at any time.

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