Let Us Help Answer Your Questions
Our goal is to make the transition to BancorpSouth as smooth as possible and keep you informed along the way.
For now, please continue banking with Icon Bank of Texas (Icon) and your favorite bankers as you have in the past. Based on products or services you currently have, communications will arrive in your mail within the next few weeks which will include instructions, if applicable, for you to take regarding your accounts.
Be sure to pay close attention to your mail over the coming months as you may receive several different communications. Then, closer to time for Icon to fully transition to BancorpSouth, you will receive a welcome packet in the mail which will guide you through any final steps you will need to take during the transition.
In the meantime, please read over our Frequently Asked Questions (FAQs) which help explain the transition process.
Why is this merger occurring? Was there a problem with my bank?
Both Icon and BancorpSouth are strong, stable financial institutions. Icon joining the BancorpSouth Bank family will allow us to serve more customers both effectively and conveniently throughout the state and region.
Will Icon change its name to BancorpSouth Bank? When?
Yes. All locations will be referred to as BancorpSouth. The official name change is tentatively expected to occur in early December. Signage and documents will begin to reflect the change at that time.
Who will I need to contact if I need assistance with my finances?
Please continue to contact your local Icon banking team, and they will assist you with any of your financial questions or needs. Once the transition has been completed, you will be able to use any of the BancorpSouth locations to conduct your banking needs.
When can I start using BancorpSouth locations?
You will not be able to make transactions at BancorpSouth locations until the transition of bank systems has been completed. For now, please continue to use your favorite Icon branch location. Once the transition has been completed, you will be able to use any of the BancorpSouth locations to conduct your banking needs.
Personal Account Information:
Will there be changes to my account? When?
You may experience changes to your account. If applicable, your account will automatically be updated to a BancorpSouth Bank account that has features which are similar to what you have now. You will receive a communication in the mail detailing each of your current accounts and how those accounts will transfer over to your new BancorpSouth accounts. You can expect to receive this information in late October.
Will my account number change? When?
We are working to transfer as many account numbers to BancorpSouth as possible without any effect on your account numbers. However, there is a potential for your account number to be changed. If your account number is impacted, you will receive a communication(s) in the mail explaining the details of the change.
What if I have an account at both Icon and BancorpSouth?
Your account with Icon will automatically be updated to a BancorpSouth Bank account that has features which are similar to what you have now, while your current BancorpSouth accounts will remain as they are today.
Those accounts will be separately FDIC-insured for at least six months after the merger is complete. However, if the combined balance of your accounts is greater than $250,000, your accounts will not be insured for the overage after the initial six-month period. Certificates of Deposit will continue to be insured until maturity.
Will I need new checks or deposit slips?
At this time, you should continue using your current checks and deposit slips from Icon.
If there is no change to your account number, you may continue using your existing checks until further notice. Soon after conversion, you will need to order BancorpSouth checks.
If you receive notice that your account number will change, you will receive complimentary new checks with your new BancorpSouth account number.
Will I receive a new Debit Card?
At this time, please continue using your Icon debit card. You will receive a communication(s) in the mail regarding your new BancorpSouth debit card and when to discard your Icon card.
If I have a Safe Deposit Box at Icon, can I keep it?
Yes. Your safe deposit box and service to it will remain at your current Icon location uninterrupted.
When can I use a BancorpSouth ATM and not be charged a fee?
Icon customers may begin using BancorpSouth ATM machines and not be charged a foreign ATM usage fee beginning October 1, 2018. You will have access to over 240 ATM locations across the eight states where BancorpSouth operates branches.
Will my Icon location change?
No. All Icon locations will remain the same. Please refer to the BancorpSouth website for a complete list of branches that can be accessed once the system transition is complete click here.
When can I make deposits at BancorpSouth locations?
You will not be able to make deposits at BancorpSouth locations until the transition has been completed. For now, please continue to use your favorite Icon branch location. Once the transition of bank systems is complete, you will be able to use any of the BancorpSouth locations to make deposits.
Does BancorpSouth offer online banking, and will I have to re-register or enroll to have access to BancorpSouth online banking?
Yes. BancorpSouth offers online banking with features like bill pay, remote check deposit, BudgetWi$e and POPMoney.
During the transition weekend, BancorpSouth will convert current Icon online banking customers to the BancorpSouth system. Before the transition takes place, you will receive a communication in the mail with specific details and an effective date. No action is needed from you now. For now, continue to use Icon online banking as you normally do.