Let Us Help Answer Your Questions
Q: What does integration mean and why is it occurring?
A: Merchants Bank has joined the BancorpSouth family. Integration refers to the necessary changes to our banking systems to ensure that your account information is transferred into the BancorpSouth system.
Q: How does this integration affect me?
A: BancorpSouth has transitioned Merchants Bank accounts to our system. By now, you should have received communications giving you details of that integration, how it will affect your particular accounts, and if any action is needed. You will now have access to a broader range of financial services and more branch locations that can help make banking easier.
Q: Will Merchants Bank change its name to BancorpSouth?
A:Yes. All locations are now referred to as BancorpSouth Bank. Signage and documents will begin to reflect the change.
Q: Who should I contact if I need assistance during or after the integration?
A: You now have access to BancorpSouth Customer Service at 1-888-797-7711 from 7:00 am to 8:00 pm Monday-Friday, from 7:00 am to 5:00 pm on Saturdays, or visit us at BancorpSouth.com. You may also stop by any of our locations during regular business hours.
Deposit Account Information
Q: Will there be changes to my product type?
A: There may be. You should have received a communication as to how your account will change, if at all. If the communication stated there will be changes, your account will automatically be updated to a BancorpSouth account that has features similar to what you have now. If you have not received a communication in the mail, please contact your local BancorpSouth banking team.
To provide adequate time for you to get acquainted with your BancorpSouth deposit accounts and make any necessary changes, monthly and transactional service charges on these deposit accounts will be waived for 30 days (a minimum of at least one statement cycle) after conversion.
Q: What if I want a different product type for my account?
A: After reviewing your new product and services information, should you feel a different product would better suit your needs, stop by one of our branches starting on June 10, 2019, and we will do our best to accommodate you with the product you prefer.
Q: Will my deposit accounts continue to be insured by the FDIC?
A: Yes. Your deposit accounts will continue to be insured by the FDIC. The standard FDIC insurance amount is $250,000 per depositor, per insured bank, for each ownership category. During the first six months after merger your transferred deposits will be separately insured from any accounts you may already have had at BancorpSouth. This period allows you to evaluate your account structure and maximize FDIC insurance coverage.
Will I still have overdraft protection on my personal account?
A: If you have overdraft protection that is tied to a savings account, it will transition to BancorpSouth and will remain active.
Will my routing number change? If so, when?
A: Yes. The routing number has changed to 084201278. Update all automatic payments and direct deposits with your new routing number to be effective on or after June 8, 2019. For example: your employer, Social Security, or any other organization making direct deposits into your account and/or anyone who automatically takes payments out of your account each month such as a utility bill or gym membership.
Please know that we will ensure the proper posting of checks and drafts in the weeks following this transition to ensure their appropriate and timely posting and allow ample time for changes to become active.
Q: Will I receive a new debit card, or can I use my existing debit card?
A: You should have received a new BancorpSouth debit card in the mail prior to conversion. You may begin to use your new BancorpSouth debit card on June 10, 2019. At that time, your Merchants Bank debit card will be deactivated; please destroy it. Unless you’ve been notified otherwise, your Personal Identification Number (PIN) has not changed. Use the same PIN that you used with your Merchants Bank debit card.
If you haven’t received your BancorpSouth debit card by June 3, 2019, please contact your local branch.
Q: Will the daily limit on my debit card for ATM & point-of-sale transactions change?
A: With your BancorpSouth debit card, you may withdraw from ATMs up to a maximum of $400.00 (or your available balance if less than $400.00) per card per processing day, and use point-of-sale terminals to purchase goods or services up to a maximum of $10,000.00 (or your available balance if less than $10,000.00).
For additional terms & conditions, please review the BancorpSouth ATM Card and Mastercard Debit Card Disclosure included with your new card.
Q: Should I continue to use my current checks and deposit slips?
A: If there is NO change to your account number, you may continue using your existing checks and deposit slips until they are gone. When it is time to reorder your checks, you may do so at BancorpSouth.com or your local branch.
If you received notice that your account number will change, you will receive a complimentary book of new checks with your new BancorpSouth account number and should begin to use those on or after June 8, 2019. For future orders, you will need to reorder checks with your new BancorpSouth account number.
Q: I received a communication that I will have a new BancorpSouth account number. Do I need to update any automatic payments, direct deposits, etc. with my new account number?
A: Yes. If you received notice that your account number will change, update all automatic payments and direct deposits with your new account and routing number to be effective on or after June 8, 2019. For example: your employer, Social Security, or any other organization making direct deposits into your account and/or anyone who automatically takes payments out of your account each month such as a utility bill or gym membership.
- The new routing number, effective June 8, 2019, will be: 084201278
- It’s important that you NOT make changes to your automatic payments or direct deposits prior to June 8. Doing so could result in processing errors.
- Please know that we will ensure the proper posting of checks and drafts in the weeks following this transition to ensure their appropriate and timely posting and allow ample time for changes to become active.
- BancorpSouth will send you a set of complimentary new checks with the updated account and routing number that you should begin using on June 8, 2019.
- If you did not receive a notice, your account number is unchanged.
Q: How will checks I have written from my Merchants Bank account prior to conversion be handled? Will they be honored after conversion?
A: Checks that are in circulation prior to the system conversion should post to your account without a problem.
Q: Will I continue to receive images of my checks with my statements?
A: Yes, you will continue to receive images of your checks with your BancorpSouth statements.
Q: When will I receive my last Merchants Bank account statement?
A: All Merchants Bank deposit account customers will receive a final statement by mail that is reflective of the activity and balance on Merchants Bank systems as of June 7, 2019.
Q: Will I continue to have access to my account statement and notices through online banking?
A: Yes. Once enrolled in BancorpSouth Online Banking, you will have access to your future BancorpSouth online statements. You will also have access to your past Merchants Bank statement history (up to 18 months).
Q: I currently receive an email notification when my statement is available; will I continue to receive an eStatement notification?
A: Yes. Once enrolled in BancorpSouth Online Banking, you will receive email notifications from email@example.com when your BancorpSouth online statements are made available.
Q: Will I continue receiving wire transfers to my account?
A: To ensure that wire transfers are properly credited to your account, please inform the originator of the wire transfer of the following information to be effective as of June 8, 2019:
Financial Institution Name - BancorpSouth Bank Bank Routing Number (ABA number) - 084201278 Your name and account number
Q: Will there be any changes to my Certificate of Deposit (CD) or Individual Retirement Account (IRA)?
A: No. You will keep your current interest rate on your existing CD or IRA. At maturity, you will receive advance notice that your CD or IRA will renew under the terms and conditions offered by BancorpSouth at that time. If your CD and IRA account numbers need to change, you will be contacted by BancorpSouth.
Q:Can I withdraw money from my CD prior to the maturity date?
A: Yes. However, early withdrawal penalties may apply if money is withdrawn before the maturity date.
Funds Availability Information
Q: How does BancorpSouth apply deposits to my account?
A: Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash, and we will use the funds to pay checks that you have written. Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
Q: How do I determine the availability of my funds?
A: For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before our cutoff time on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after our cutoff time or on a day we are not open, we will consider that the deposit was made on the next business day we are open. For example:
If you make a deposit at an ATM before 12:00 noon on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit at an ATM after 12:00 noon or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.
If we accept a check for deposit that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.
Q: Are there times when a longer delay may apply?
A: In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $200.00 of your deposits, however, will be available on the first business day.
Q: If a longer delay is necessary, how will I be notified?
A: If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.
Q: What are some examples of exceptions where my funds may be delayed for a longer period of time?
A: Funds you deposit by check may be delayed for a longer period under the following circumstances:
- We believe a check you deposited will not be paid.
- You deposit checks totaling more than $5,000.00 on any one day.
- You redeposit a check that has been returned unpaid.
- You have overdrawn your account repeatedly in the last six months.
- There is an emergency, such as failure of computer or communications equipment.
Telephone Banking Information
Does BancorpSouth have a 24-Hour Customer Service Number?
A:Yes. Once confirmed on your first-time use of this service, you will have access to the BancorpSouth automated 24-Hour Telephone Banking System, also known as InfoLine, by calling 1-888-797-7711. Here you can check your account balance, review your transactions, transfer funds, make payments, report lost or stolen cards and more.
You will also have access to live BancorpSouth Customer Service from: 7:00 am to 8:00 pm Monday-Friday and 7:00 am to 5:00 pm Saturday
*Special Hours on Sunday, June 9: 11:00 am to 5:00 pm
Important: Upon the first-time use of this service, you will be asked to enter your Social Security Number or Customer Number (available only if you are an Online Banking customer), your date of birth, and a valid account number. If you are an Online Banking customer and you have not received a letter by June 3 with your Customer Number, contact BancorpSouth Customer Service at 1-888-797-7711 or your local Merchants Bank branch.
Once confirmed, you will be prompted to set up a four-digit Telephone Access Code. Future calls to InfoLine will require your SSN and the new four-digit Telephone Access Code.
Safe Deposit Box Information
Q: If I have a Safe Deposit Box at Merchants Bank, can I keep it?
A: Yes. You will continue to use your current safe deposit box uninterrupted. At the time of renewal for your safe deposit box, BancorpSouth standard safe deposit box fees will apply. You will receive an annual billing notice informing you of the safe deposit box rate.
Q: Can I use a BancorpSouth ATM?
A: Yes. Effective immediately, you may begin using BancorpSouth ATMs and not be charged a foreign ATM usage fee. You now have access to more than 300 BancorpSouth ATM locations. Please refer to the BancorpSouth website for a complete list of all branches in your area: BancorpSouth.com/FindALocation
Branch Location Information
Q: Will my Merchants Bank location change?
A: You have access to all BancorpSouth locations to conduct your banking needs. Please refer to the BancorpSouth website for a complete list of all branches in your area: BancorpSouth.com/FindALocation
Q: Will there be a change in daily lobby & drive-through hours?
A: There are no changes to hours of operation at this time.
Wire Transfer Information
Q: Does BancorpSouth accept wire transfer requests?
A: Yes, BancorpSouth accepts wire transfer requests made in person at any convenient BancorpSouth location, taken via telephone by the Wire Transfer Group (confirmed by the applicable security option chosen by the customer), or submitted via Treasury Management InView. Customers who would like to make wire transfer requests by telephone should ask a branch representative about a Wire Transfer Agreement. BancorpSouth does not accept wire transfer requests submitted via facsimile or email. Wire transfers may be submitted (with applicable fees included) up to the available cash balance within the designated account. Please refer to your Account Information Statement for a list of applicable fees.
Q: What are the cut-off times for wire transfer requests?
A: Wire transfer payments will be processed the same day if received by 4:00 pm Monday through Friday. Tax payments and consumer foreign currency wires should be requested by 3:30 pm Monday through Friday.
Q: What are the wire instructions for a domestic (U.S.) wire transfer to BancorpSouth?
A: A domestic (U.S.) wire transfer can be sent to BancorpSouth by using the following instructions:
- Bank Name: BancorpSouth
- Bank ABA Number: 084201278
- Bank Location: Tupelo, MS
- BancorpSouth Customer’s Account Number
- BancorpSouth Customer’s Name on the Account
Q: What are the wire instructions for an international wire transfer to BancorpSouth?
A: An international wire transfer can be sent to BancorpSouth by using the following instructions:
- Intermediary Bank: Wells Fargo Bank Intl
- Intermediary Bank Location: San Francisco, CA
- Intermediary Bank Swift: WFBIUS6S
- Beneficiary Bank: BancorpSouth
- Beneficiary Account: FW//084201278
- Further Credit/Reference: BXS Customer Name and Account Number
Online Banking Information
Q: Will Merchants Bank Online Banking access be discontinued?
A: Yes. Merchants Bank Online and Mobile Banking access ended permanently at 11:00 am on June 7.
Q: When will access to conduct external and internal transfers from Merchants Bank Online Banking be discontinued?
A: Online Banking access to external transfers (transfers from your Merchants Bank account to an account at another financial institution) ended on June 6 at 3:00 pm. Scheduled external transfers were processed through midnight on June 7. Anything scheduled to process after this date and time will not transfer.
Access to conduct internal transfers was removed on June 7 at 11:00 am. Transfers scheduled to occur after this date will not transfer.
Q: When will Merchants Bank Bill Pay access be discontinued?
A: Access to Merchants Bank Bill Pay was permanently discontinued at 3:00 pm on June 6. Prior to this time, please make note of all of your payee information (payee, address, account numbers, due dates, etc.) as it will not transfer to BancorpSouth Online Banking and will need to be reestablished.
Q: How will bill payments currently scheduled in Merchants Bank Bill Pay be impacted?
A: All bills established in Merchants Bank Bill Pay that are scheduled to pay on or before June 7 were paid. Anything scheduled to pay after June 7 (recurring or one-time) will not process.
Q: Will I need to enroll in BancorpSouth Online Banking?
A: Yes. You will need to enroll in BancorpSouth Online Banking and may do so beginning at 7:00 pm on June 8. To avoid any gaps in viewing your BancorpSouth transaction information within online banking, please enroll by 10:30 pm on June 10. Important: Whether you use mobile or desktop online banking now, your initial login to BancorpSouth Online Banking must be through a web browser from a computer or a tablet device.
For Personal Online Banking Users:
- Go to BancorpSouth.com.
- In the top right of the screen, see Login to Online Banking and select Enroll.
- Review the Customer Agreement and Disclosure Statement. When finished, click Accept to proceed.
- For quick enrollment, utilize the Customer Number option for identification purposes and enter the requested information in the provided fields. Click Continue when finished.
- Once you complete enrollment, you can then reestablish the following: a. Your alerts and preferences b. All bill payments c. Any internal or external transfers
Q:What is the Customer Number option?
A: The Customer Number option is for quick enrollment. If you currently have online banking access through Merchants Bank, you will receive your customer number for quick enrollment with BancorpSouth Online Banking by mail. If you have not received your Customer Number by June 3, 2019, call BancorpSouth Customer Service at 1-888-797-7711 to speak to a customer service representative.
Q: How do I create my security questions within online banking?
A: Security questions will be added as a part of the BancorpSouth Online Banking enrollment process. If you need to make a change to your security questions you can do so, after a successful login. You will be prompted to set a permanent password, security questions and answers. These questions and answers are for your protection and will be used in verifying your account access. If you need to update your security questions, you can do so through the following steps:
- After logging in to BancorpSouth Online Banking, go to the Customer Service tab.
- Click on the Manage Security Questions in the Personal Information box.
- From here you will be able to change or update any of your questions.
- Please do NOT use special characters in your answers.
Q: How do I add a checking or savings account to my online banking account?
A: The last step of the enrollment process is to add accounts. If you need to add an account after the enrollment process, follow these steps:
- Login to BancorpSouth Online Banking.
- Go to the far right tab labeled Customer Service.
- Look in the Preferences box and click on Manage Account Preferences.
- Your current accounts will populate on the next screen.
- Under your current accounts, click the Add Account button.
- You will be prompted to select which accounts you want to add.
Q: I’m having trouble updating Quicken. Is there something I need to do with your online banking system to update it?
A: Please see our online guide for updating Quicken at BancorpSouth.com/Quicken.
Q: How do I access the MyBXS Mobile app?
A: Once you have logged into BancorpSouth Online Banking through a web browser from a computer or tablet device and completed the initial setup process, you will have access to view your account information through the MyBXS Mobile app. The app is compatible with iPhone or Android devices. Visit the appropriate app store to download.
Loan Account Information
Q: Will there be changes to my loan terms or where I make loan payments?
A: Terms for consumer loans will remain the same. Some variable-rate commercial loan customers will receive a change in terms in a separate mailing. You can continue to make personal and commercial loan payments at the bank location nearest you. If mailing payments on or after June 7, 2019, please send to the relevant address below:
Commercial/Consumer Loan Payments BancorpSouth Bank Post Office Box 789 Tupelo, MS 38802-0789
Mortgage Loan Payments BancorpSouth Bank Post Office Box 3356 Tupelo, MS 38803
For questions, please contact BancorpSouth Customer Service at 1-888-797-7711 from 7:00 am to 8:00 pm Monday-Friday and from 7:00 am to 5:00 pm on Saturday.
Business Account Information
Q: Will I continue to receive a payment notice for my business loan?
A: Business customers will continue to receive notices on their accounts for payments, rate changes and delinquencies, as applicable.
Q: Will I have access to Business Online Banking and Bill Pay service?
A: BancorpSouth offers online banking access for businesses depending on the products, services and features that your business require. Customers who need basic access for a singular user will utilize BancorpSouth Online Banking and Bill Pay.
For those that require multi-user access and/or complex services (such as ACH or wire), Treasury Management communications with instructions will be mailed to you, and a Treasury Management Officer will be in touch to assist in the transition to the appropriate online service.
Monday, April 1, 2019
BancorpSouth ATMs available for Merchants Bank customers.
Monday, June 3, 2019
- If you have a Merchants Bank debit card and haven’t received your new BancorpSouth debit card in the mail by June 3, contact BancorpSouth Customer Service at 1-888-797-7711.
- If you are a Merchants Bank Online or Mobile Banking customer and you have not received your Customer Number in the mail by June 3, contact BancorpSouth Customer Service at 1-888-797-7711. (Customer Numbers are used for online banking registration.)
Document all of your Merchants Bank Bill Pay payees (name, address, account number, etc.) and scheduled transfers so you can reestablish this information in BancorpSouth Online Banking. Complete this action before June 6 at 3:00 pm to ensure that your payees and transfer information is available when you enroll in BancorpSouth Online Banking.
Thursday, June 6, 2019
Merchants Bank Bill Pay access ends on June 6 at 3:00 pm. All bills scheduled to be paid through June 7 will be paid. Anything scheduled to be paid after midnight on this date (recurring or one-time) will not be paid. Access to external transfers through Merchants Bank Online Banking will end on June 6 at 3:00 pm.
Document all of your Bill Pay payees and your scheduled transfers before June 6 at 3:00 pm so you can reestablish this information in BancorpSouth Online Banking.
Friday, June 7, 2019
Merchants Bank Online and Mobile Banking access will end at 11:00 am. Access to conduct internal transfers through Merchants Bank Online and Mobile Banking will end on June 7 at 11:00 am. Any transfer scheduled to occur after this date will not occur. You will need to reestablish all transfers once you enroll in BancorpSouth Online Banking.
Saturday, June 8, 2019
You may begin contacting BancorpSouth Customer Service at 1-888-797-7711 for assistance. You may begin mailing loan payments to BancorpSouth. Begin using the new routing number, 084201278, when re-ordering checks or establishing new automatic payments. We’ve taken the steps necessary to ensure your current routing number and current checks will continue to work for existing payments and direct deposits such as payroll or Social Security, etc.
Sunday, June 9, 2019
You may enroll in BancorpSouth Online Banking at BancorpSouth.com. Once enrolled, you will need to reestablish any bill payments or transfers that were previously set up within Merchants Bank Online Banking.
Monday, June 10, 2019
Open for business - Former Merchants Bank branches reopen as BancorpSouth. You may now visit any BancorpSouth location for all your banking needs. You may begin using your new BancorpSouth debit card. Your current Merchants Bank debit card will be deactivated.
To avoid any gaps in viewing your BancorpSouth transaction information, you must enroll in BancorpSouth Online Banking by 10:30 pm on June 10. Once enrolled, you will need to reestablish any bill payments or transfers that were previously set up within Merchants Bank Online Banking.