BancorpSouth Electronic Transaction Processing Delays August 9-12, 2022


From August 9-12, 2022, BancorpSouth experienced a delay in processing some transactions, including both electronic deposits (credits) and debits, which caused some scheduled transactions for a limited number of customers to be delayed. The cause of this issue was an internal processing error.


Any negative customer experience caused by this issue is unacceptable and does not meet our service standards. We sincerely apologize for this issue and will work hard to keep your trust. We value your business and are committed to providing prompt resolution of any inconvenience caused to our customers.


What is the current status of the issue?

Our teams have been working diligently to resolve this issue. At this time:

  • We believe all delayed direct deposit /credit transactions scheduled for posting on August 9-12 have been posted to customer accounts. For customers who may still not see an expected deposit, please email customer.service@bxs.com.
    • If you send us an email, please do not include your account number or other personal identifiable information. Simply let us know the best telephone number at which one of our representatives can contact you to resolve any problem you may have encountered.
  • All delayed debit transactions that were scheduled to post August 9-12 will be completed on Sunday, August 14.
  • Transaction processing for Monday, August 15 is expected to proceed as usual.

How will BancorpSouth provide resolution to impacted customers?

  • BancorpSouth will refund any charges incurred due to the delayed posting of transactions.
  • All overdraft fees incurred as a result of this issue will be refunded.
  • BancorpSouth will reimburse customers for fees incurred by other institutions or vendors as a result of processing delays.

What do impacted customers need to do?

  • Check your account(s) in Online Banking or the Mobile App to view and confirm the planned transactions from August 9-12 have been posted to your account.
  • Watch for any fees you may incur from institutions or vendors as a result of this processing delay. Provide this information to your branch representative for reimbursement.

Customer Service & Resolution

Please contact us for prompt resolution and assistance.

For customers who may still not see an expected deposit, please email customer.service@bxs.com. If you send us an email, please do not include your account number or other personal identifiable information. Simply let us know the best telephone number at which one of our representatives can contact you to resolve any problem you may have encountered.

During normal business hours:

  • Call or visit your local branch
  • Call 888-797-7711
    • If wait times are long and you are on hold for a few minutes, we encourage you to use our call back feature by following the prompts. You will not lose your place in line and a BancorpSouth representative will return your call.

Last updated: 8/15/22 at 11:00 am CST